Dentistry done differently

Have been a patient there for years. Still go there even though i now live 60 miles away

Could not fault the dentist or assistant My only compliant was from previous appointments getting through on the phone .

Excellent as always. Great advice about some small issues I have. Good care and help towards my needs. Highly recommended

Kindness, time, care, ease of where it is and parking, professionalism, nice waiting area and toilet

Always good treatment

Good dentist, staff and facilities

The whole team is so friendly and Andy does an amazing job every time !

Emergency treatment was arranged promptly and effectively.

I felt taken care of. Both the dentist , nurse and receptionists was welcoming and friendly. Whatever treatment I have they explain everything before they do anything. It calms any anxiety I have.

Everyone at the surgery is always extremely pleasant and helpful. They go out of their way to make sure you feel comfortable and understand what is happening

My daughter was seen the same day and I believe she had great care during the appointment, I felt she was in good hands

Here's a revised version:I highly recommend Oakmead Dental Practice. The entire staff are incredibly friendly and helpful. Jacob is exceptional—a skilled professional who genuinely listens to your concerns. His expertise and knowledge are invaluable.

Everyone is friendly and courteous. I felt valued as a patient.

Dr Andrew Hopkins efficiently diagnosed the problem and then proceeded with a restorative filling after explaining my options. He also listens to any concerns you may have. He is a brilliant caring clinician who always goes the extra mile for his patients.

I have have seen Mr Hopkins for many years and have always been impressed by his friendliness and efficiency. Any necessary work has been carried out to the highest standard and he always makes you feel at ease.

I’ve never had a problem going there & will always go there until either I can’t get there anymore or Doctor Andy Hopkins retired, hope I die before that happens.

All the staff at Oakmead are highly professional. Treatment is excellent and the staff are friendly and helpful.

Mainly because of the dentist I saw, fantastic compassion and professionalism, care of patient exceptional

Competent expertise, good communication, and friendliness.

Every team member so helpful and friends. Put me at ease

I am a nervous patient, but the staff go above and beyond in my treatment. They have helped reassure me 100%

I have been a patient for many years. I am unlikely to change assuming the service remains as good as I have experienced to date.

Ease of making a routine check up with dentist and hygienist. Emails to remind you of your appointment. Friendly rapport with staff.

C are taken with patients

Really great opticians team, very friendly and approachable. I was nervous about attending due to a floater in my eye but was made to feel at ease and reassured.

Always excellent service from the first call to the end of treatment

I am a very nervous patient they understand this and make allowances and ensure I am relaxed and talk me through things.

Everyone in this dental practice is great. I always feel relaxed and know I’m in great hands. Everyone is friendly & Andy Hopkins is an excelkent dentist.

I have been a patient for many and have always been stisfie

For a very nervous patient it’s calm , clean & I was taken very well care of. All was explained and discussed with Paul Cassidy about how we go forward.

Professional and friendly.

Calm and professional team and congenial atmosphere in the surgery.

All staff friendly and receptionist staff efficient.

This was a short notice appointment, due to a broken tooth, very satisfied with the booking and treatment received.

Relaxed atmosphere, staff always polite and friendly, ample parking, have confidence in the dental technicians work.

Excellent practice in all aspects. Been coming for many years and very happy with the care.

Courteous knowledgeable staff. Excellent treatment.

Amazing service Dr. Andrew is the best he’s so caring with my young kids

I always feel comfortable attending appointments at Oakmead and I trust the staff.

Quick, efficient, friendly.

This appointment was for a clean & polish. Nice result, as before. I'd cancelled one appointment because of a last minute break away but took a cancellation online which was suitable & easy.

Everyone is always anxious when attending these appointments. Everyone there was very gentle and courteous. It proved to be an enjoyable experience.

My appointments at Oakmead have always been very satisfactory and I would have no hesitation in recommending to family or friends.

Jill did an excellent job cleaning my teeth explained possible issues with my teeth well, and was pleasant with it.

I have been with Oakmead for many years and I have been very pleased with all my treatments.

Very straightforward administration,friendly professional staff,attention to detail.

All the staff are fantastic but special mention has to go to Paul and Kate.They are the most fantastic team-caring, kind and very understanding.I would never go anywhere else

Pleasant place to go.

Dentist and staff were thoughtful and considerate to my dental requirments

Staff welcoming and friendly. Put you at ease. The hygienist I saw was both professional and calming and the best I have ever seen.

Highly experienced and caring staff - very thorough and highly professional

Always good service. Easy to park. Friendly staff. Can get an appointment on the day and time I want.

Friendly professional helpful ease of dealing with them and making appointments.

Kindness and empathy as a nervous patient. Discussion of possible treatments and finally a brilliant outcome.

Just finished several months of dental treatment by Ash Patel at Oakmead, East Grinstead and am amazed at the improvement to my smile:- replacement crowns, new crowns, replacement of old fillings for lovely new white ones, and bright new enamel on my two front teeth. Not only was it all completely pain free, but pretty stress free too because of the care given by all the staff at the clinic. Thank you for over forty years of dental care. Lesley Whatley Mrs.

Calm and considerate staff

Mr Paul Cassidy.

You're all so kind and welcoming, supportive and helpful. I always feel and know I'm in very good hands. Thankyou all

Lovely staff.

I’ve always been very well looked after here and never had any issues with the staff, treatment or the booking system. It’s a great practice, very efficient and the staff all do an amazing job

Staff are always so friendly and helpful. They make you feel comfortable and at ease. I never feel rushed. They always explain what they are doing or why they are asking their questions. Wouldn’t want to go anywhere else.

The staff

The clinicians and dental nurses are always very caring, they always take their time to explain the treatment and answer any questions or concerns I have.

I think that Andy Hopkins is a fantastic dentist who is highly professional but sensitive to his patient’s needs. Used to have a fear of dentists but not any more.

Friendly and helpful clinicians and staff.

Everyone were,friendly,not like you were a number.

Calm and quiet atmosphere,very relaxing and Comfortable

The staff are polite, kind, and very respectful. They make you feel at ease, especially when feeling a bit nervous. The surgery is always spotlessly clean.

All the staff are courteos, friendly and very professional. And calming.

Very caring in every aspect

My appointment happened to be towards the end of a migraine and the hygienist was very understanding and tailored the treatment to what I could bear. She still did a fantastic job, but she definitely put more efforts into it as she had to most of it manually.

Lovely friendly and professional dental practice.

Super team

It's a good dentist, consistently so. Never had any issues there, wait times are very rarely over ~5 minutes.

Andy Hopkins is the best dentist I have ever had. Gill is the best hygenist. The dental nurses are excellent. The reception team are all friendly and helpful.I have always received great care from everyone at this practice. I can’t recommend them highly enough

Expertise

Always friendly and efficient. Good welcome from all the staff from receptionist, Hygienist and Dentist. Paying and booking the next two appointments was quick and easy

Used Oakmead for many years and all the staff there over the years have always been top quality in their friendliness and professionalism - have had no negative vibes and feel confident about any treatments required. Like a second home

Great reception staff, made checking in easy. The hygenist was very knowledgable and friendly, and I came away with some actionable insight to improve my dental hygiene!

Staff made me feel at ease at all times which I think is very important to me at a dentist

From the moment you enter - the reception staff are friendly and very helpful. The Hygienist Debbie is very friendly and the treatment is both thorough and gentle - a truly very pleasant experience and a very thorough treatment. I am very happy to have the very best dental practise that I have known and at 69 yrs old I have used a few!

All excellent

Excellent care taken by dentist and nurse during extraction of two teeth. Reassurance given the whole time

Great clinic, great staff, good explanations of problem and concise treatment plan

Friendly, helpful staff. Good explanation of treatment and options from dentist. Made me feel comfortable. Attentive and respectful.

Great service, made me feel very comfortable and explained the terminology that was used between the dentist and the dental nurse so I understood my treatment.

All the staff at Oakmead are brilliant. Andrew Hopkins is a super dentist and Jill an extremely good hygienist. We are lucky to have them both, Andrew is patient, kind and caring , his whole persona relaxes you. I feel very safe in his hands as I’m quite nervous.

The staff

Always on time well organised thorough pleasant and professional

Always feel valued. Treated with a respectful and friendly approach. Great treatment.

The consideration shown by dentist and confidence in his work.

Respectful caring attitude from all staff members.

Friendly staff and dentist. Pleasant environment

It all went very smoothly.

Very welcoming reception staff, calm waiting area and charming gentle staff.

Everyone at the practice is very friendly and helpful. My dentist is excellent, so is my hygenist and all the dental nurses. I’m really pleased I moved from my previous dentist to this practice. I have faith & confidence in my dentist which is important to me.

All of the staff are friendly and competent and therefore I feel completely at ease when visiting.

Highly skilled, professional and friendly …. I was listened to and felt safe and reassured every step of the way. Reception staff also outstanding.

Always find staff friendly and helpful

As a nervous patient I was looked after with kindness and helped through my appointment to make it as easy as possible

All of the staff have been fantastic and the treatment has been excellent.

Friendly reception staff who go out of their way to help you and make you comfortable. Friendly dentist who explains everything and is incredibly gentle and understanding. Best dental practice I’ve ever gone to.

The dentists take great care to relax you. They take pains to explain fully any proposed procedure.

Calm, efficient considerate and friendly. The only disappointment I have with the Surgery is that the Rinsing Sink is not next to the chair. This is the only Dentist Practice I have attended where this was absent.

Very gentle treatment, all questions answered, everyone friendly and polite

Always exceptional service from fabulous people

The treatment was efficient and answered all my requirements.

Clean, comfortable reception, seating and clinical areas. Staff always polite and efficient. Clinicians approachable and helpful.

It was perfect

As a very nervous patient they offer me trust and treat me as an individual

Just no stress involved in booking, during the treatment and checking out

Always friendly and efficient and treated with care.

Debbie the hygienist was really thorough and explained exactly what she was doing and how I could improve cleaning my teeth

Clean, convenient and knowledgeable staff

The dentist is highly skilful, polite and friendly . The dental was very proactive helpful and of course polite too.

My dentist took care of my needs and made me feel at ease. I have recommended family members and friends to attend as this practice I feel is very reputable and explain everything in detail.

Dentist and his assistant were very nice and understanding

The staff

Felt confident that I would not be given treatment that was not required and all staff knew thier job well.

A great Dental Surgery. Professional and friendly.

Very pleasant place to be with efficient and kindly people excellent dentist.

Efficient and friendly staff

It’s just a great dentist surgery

Very professional kind and made to feel totally at ease

Mr Cassidy is a highly skilled and thorough clinician who puts his patients first and is supported by an equally professional team of nurses and admin staff.

Friendly caring with everyone at the clinic

Dentist is very friendly and puts patients at ease

I have already recommended a new neighbour to Oakmead. I find the Team very professional and friendly. My Dentist, Paul Cassidy is very courteous - he is aware I get nervous and always explains everything to me and takes time to ensure I am comfortable with any treatment.

Excellent treatment I am quite happy to recommend the clinic.

Always friendly, knowledgeable and kind careful dentists!

Professional & Friendly

Humera was lovely and friendly, whilst listening to how anxious I was about my treatment due to past experiences, she ensured I was pain free and comfortable throughout. She turned down the strength of her tools and made sure I was consenting to all parts of my treatment and knew that I could decline parts I was originally unsure about but actually went ahead with in the end. Old fear of dental hygienists has now gone!

I have been seen by the same hygienist and dentist for years - consistency is agood thing.

All the staff are highly professional and friendly The hygienist is very thorough and pus me at ease. Also the dentist is extremely thorough he and his nurse are also friendly. The receptionist although on her own was very good listening to my needs for my next appointment.

Friendly Professional Extremely helpful and always make feel at ease

Easy to book, great team and reasonably priced.

I've been going here for several hygienist appointments with Debbie and been to see dentist few times for check ups and they have always exceeded my expectations. I feel very safe and cared for at Oakmead and have already recommended you to several of my friends. The clinicians really listen to me, are caring and I have never felt this comfortable at any dentist place in my life, ever. Really like this place.

Good friendly service with dentist I trust

My dentist Paul Cassidy is the best dentist I have ever had, and being 60 years of age I have had quite a few. He is simply excellent and so too are his dental assistants. Absolutely wonderful. Nobody looks forward to going to the dentist but with Paul and his team I genuinely do.

I feel I am in trusted, capable, gentle hands.

Every time that either myself or a family member has attended both the Hygienist and the Dentist at Oakmead, we have always been extremely happy. We have finally found a dentist in the area which we love. Good to be getting back to regular check-ups after lockdown. Very friendly, professional staff that put one at ease and it makes it makes the visit a pleasure.

Friendly and professional set up.

Everyone who works at the dentist who I have dealt with are friendly and professional

As I have lived in multiple global locations my choice of dentist has been frequent. Oakmead became my dentist in 2021 and I have been super satisfied with the treatment and services provided. Thank you so much for all the support.

Very pleasant personnel both on Reception and Humeera, the Hygienist. Felt I was in good hands.

All staff polite and efficient. I was made to feel comfortable which made me relax in a situatuion where I am usually anxious.

Dr Andrew Hopkins gives you confidence not to be nervous and explains everything in a caring, helpful way.

Friendliness and professionalism of staff

Very efficient and extremely friendly staff.

I have been with Oakmead for many years and I have total trust in my dentist there.Many years ago I had a dentist who did many massive fillings in my teeth none of which I believe were actually necessary. My current dentist who I have been with for probably 30 years would never have done this. He has looked after my teeth very well and more recently sorted out my TMJ problems too.

I have attended Oakmead for many years and have had various dental work completed.It has always been of the highest standard.I also introduced my son to the dentist and he continues to attend now in his 20s.I have recommended Oakmead to friends who have also been very happy with their treatment.

I moved from another dentist due to a number of issues. Oakmead has been excellent at sorting out the legacy of issues from former dentist. Signed up with Ash. Very happy with Ash’s approach, manner and dentistry. Glad I moved.

Staff were welcoming and helpful. Hygenist was very helpful explaining treatment and answering questions

The helpful staff and dentist. They explained the process well.

Previous experience over many years

I’m a very nervous patient and they always make me feel at ease and go out of their way to make sure that I do!

Practice is very clean and welcoming. I have an excellent dentist and hygenist. The team at the practice are very friendly and put me at ease. Highly recommend this dental practice.

Good dentist and hygenist

Needed urgent treatment and managed to get appointment next say

Great dentist and staff

On time appt, lovely dentist, all good

Very respectful and always good treatment

Always, efficient and professional. I feel I could talk to the staff about any problems.

Staff are kind and caring

Friendly, efficient service always with a smile. Listened to and caring treatment.

I have been a patient ar Oakmead for many years and have complete confidence in recommending them. As a nervous patient the staff have always put me at ease and I have complete confidence in the treatment I receive.

The whole experience is reassuring for a nervous patient. The room is calm. The dentist and dental nurse are kind , friendly and very professional. All procedures are explained fully.

Because from when you walk in to Oakmead to when you leave , the whole experience made me very relaxed and comfortable . So Thankyou to all the team

They are professional, caring and efficient....deal with my needs expertly.

The care you get and everything is explained. The dentist is very gentle.

I am an extremely nervous patient. For the first time in my life I had confidence and felt reassured in a dentists chair .

Professionalism of all members of staff at Oakmead. Very friendly, efficient and very caring.

My Dentist Andy Hopkins is amazingly gentle and I do not feel at all nervous - fully happy with my treatment.Wonderful Dental Care!!!

As someone who is dentist-shy mainly I was relieved to find out that my teeth are ok and no work needed, also pleased that my appointment was only a little late and I did not have to wait too long.

Friendly,efficient service

Great ambiance, great professionals

Brilliant service from kind staff. Lots of information. Listens to needs before starting. Good conversation throughout appointment. Smiley and friendly staff.

The care, understanding, and top quality dental procedures which I and my wife have received over the past 24 years, ensure we would always recommend, without hesitation Oakmead to all our friends. They in turn have been so very pleased with this superb dental care. A big thank you to all the fantastic team at Oakmead.

comfort of premises accessible for disabledfriendlinessand helpfullness of staffunderstand my needs

Andy Hopkins is a very gentle kind and friendly dentist and all his staff are efficient and very friendly

The receptionists would lovely very understanding as they knew I was nervous and also the dentist

Very professional and a very competenant service.

Friendly , helpful and great treatment

Friendly, professional staff, caring environment, excellent dental care

They’re absolutely wonderful !

I have been a patient for over 20 years . The skill,care ,and attention have always been exemplary from both Andy Hopkins and the hygienist ,Debbie . I halve always been a nervous dental patient due to childhood experience and Oakmead go the extra mile to allay any anxieties .I strongly recommend them to anyone who requires dental treatment .

Always been satisfied always try and give time that suits

The staff were welcoming,friendly and polite and very knowledgeable in their positions.

Very understanding, helpful and supportive, especially for the more anxious patient

Certainly! At Oakmead East Grinstead, I've found exceptional service, a welcoming atmosphere, and top-notch amenities that consistently meet and exceed my expectations. From the friendly staff to the well-maintained facilities, every aspect of my experience has been outstanding. Jacob is a brilliant dentist!

Everyone is so friendly. The staff are efficient and take their time with you. I did not feel rushed during the appointment in fact it was the best hygiene appointment I’ve had for a long time. I’m a new patient.

As a very nervous patient ,they helped to put me at ease

Lovely friendly professional surgery. Would not hesitate to recommend

Staff are friendly, I am always offered appointments if I am in trouble. The dentists and nursing staff are very professional, as are the reception staff.

The whole environment!

mr cassidy is such a nice and careing personand good at what he dos

Kind staff and a very good dentist!

Very pleasant and efficient reception staff. Excellent dentist,Paul Cassidy, and highly competent examination and information imparted as to the state of dental health and future care.

Friendly staff, happy with the dental treatment, I felt comfortable.

I like the people and trust my dentist is going to help to his best ability. I also like how they have helped me in the past.

As a nervous patient it is important for me to feel Comfortable and Paul seems to know instinctively what to say to relieve my anxiety

Very friendly and professional

Genually friendly service, dentist brilliant and staff on reception and the dentists nurse always carring and friendly. Parking sometimes a problem but other than that very satisfied.

There were no ifs/butts

Andrew Hopkins is the best dentist I have ever had in my 75 years on this earth. He is just brilliant. Kind , professional and just so gentle. Explaining everything before he does it. I feel really safe in his hands.

First class care in all respects

Professional team, continuity of care i.e. same dentist and hygienist, they are kind and caring. Moat Road NHS was my last surgery before Oakmead, I had a couple of bad experiences. I have have now been with Oakmead a few years and am very pleased with them.

Always efficient service. Very helpful reception staff

Had what I thought was a toothache but after examination including an X-ray found that I had a gum infection. I was prescribed antibiotics and given advice on how to trea5 the area. Excellent visit and 8 am now on the mend.

Professional friendly competent

The staff are very friendly, it’s also very local for me. I’m able to book my appointments with easy and can leave a message someone gets back to you fairly quickly.

Although dental treatment can be expensive it’s nice to know that it is handled by professionals

Having attended Oakmead for over thirty years the attention and friendly staff feel like family to me now. There is always interest shown in my family and I don’t need any excuse to talk about my grandchildren. The fact that there is a dental surgeon there too one doesn’t even have to go elsewhere for treatment like implant, which I have had done and the whole experience was a joy, never felt a thing, before during or after.

I have been a patient of Oakmead for many years and have always found them to be professional and helpful. When necessary it has been easy to get an emergency appointment.

Oakmead have met all my needs & i always feel healthier when leaving & made to feel comfortable and welcome

Lovely people all round

The help given by the dentist and nurse to myself as a wheelchair user.

I receive a professional service

I have an abhorrent fear of being at the dentist but they all work hard to put me at ease and make me as comfortable as I can be.

I have been a patient of Oakmead for several decades and have never had a bad experience with either the treatment received or the service provided by any of the individuals irrespective of their job function. The service is always polite and I never feel rushed. The dentists, dental nurses and hygienists all really listen and hear what the patients is telling them, something that is sadly lacking in most organisations these days.

Everyone was pleasant

Very helpful and explained everything well. He remembered my last appointment and issues I had then and discussed them fully.

Staff are lovely Andrew has cured my fear of dentists and I feel in safe hands

Kind staff, friendly and supportive. Would highly recommend

Andrew and his team always make me feel at ease.

Oakmead have always treated me with the greatest care. The surgery is close to my home, but so are several others. I have been a patient there for 30 years, and I would not change.

Friendly staff making you feel comfortable and relaxed. I have two anxious children and Paul understands this and will always go above in making them feel in safe hands

Have been a patient for years . Standard of care has remained very high in all that time . I am a nervous patient and this is always taken into account

Treatment is always carefully explained and as gentle as possible.

It went as expected for private dental care.I was seen to swiftly and on time, My dentist Ash was a kind person and highly professional along with his assistant.I will be booking again and would recommend Oakmead to my friends and family.

The Dentist I see Andy Hopkins is great at putting me at ease.The hygienist Jill Hopkins is very thorough and also puts me at ease.

Staff are always friendly & helpful. Dental nurse has empathy, is very thorough & put me at ease as did the dentist. I was a bit nervous, but there was no need as I was reassured throughout the procedure.

Rachel on reception is always a friendly, calming influence and greets everybody with a smile. Andy has turned my little boys absolute terror of PPE from a hospital experience in lockdown to the children looking forward to the dentist with the magic light and the tickly toothbrush. Always put at ease & everything is always explained beautifully. Have signed my husband up on the spot to be part of the practice as I know he’ll change his perception of the dentist here. Thank you

Very professional care.

Everyone from reception staff to the clinicians was calm thoughtful and respectful.I have a daughter who is Autistic and has additional needs. When attending the clinic with her in the past, she also, has received the same high quality of care, delivered with gentle kindness and respect.Thank you to all of you.

This practise is excellent in all aspects of looking after the patient. The treatments I have received is excellent. A pleasure to attend and I am very satisfied with the care I receive. Thank you

Oakmead East Grinstead is a highly professional establishment. Whether speaking to the receptionist on the phone or in person you are listened to, questions are answered efficiently, Nothing is too much trouble. Paul (the dentist) always makes me feel at ease: he is patient, attentive, very gentle and informative. I would and have recommended Oakmead to friends.

Been regular patient for over25 years .. Always easy & helpful

All the staff are superb as are the facilities

Staff all polite, friendly and professional.

Experienced dentist who took time to answer and elaborate on my questions. Put me at ease straight away. Welcoming and with a sense of humour.

Andy was so warm and welcoming and really put me at ease, my daughter also came for her check up with me and he was brilliant with her (she’s 9 years old)

Staff are polite, they talk through your treatment in a way that is understandable, they have a variety of services to offer. They have parking. They are a very caring practice.

Always very friendly and professional service

The dentist always puts me at ease and talks through procedures so I know what to expect.

Very professional, friendly service. I have total trust in both the dentist and hygenist to recommend the best treatment for me.

Very professional and staff very friendly and Ash my dentist explains everything.

Everything went smoothly. Very friendly clinician and reception staff …….. and most importantly, a pain free experience!

So happy with Paul Cassidy

Friendly staff, accomodating to each child's individual preferences, knowledge and friendliness

The friendly informative team that go the extra mile to put you at ease and the wonderful expertise of Dr Andrew Hopkins who is an amazing technician.

Always helpful and know me well.

As a very nervous patient I appreciate that I am treated sensitively and with reassurance. I am so happy to have found this clinic, the staff have all been amazing from the very first time

The Dentist is excellent, skillful , has great empathy and exemplary customer care and communication skills. His dental nurse is also excellent, well-designed and empathetic.

I was treated with respect and despite being a nervous patient was made to feel dafe and comfortable.

Continuity of a skilled dentist who is approachable and able to provide professional advise as required. Flexible when the patient is tense. Positive attitude .

In the past I was always very nervous of any visit to a Dentist. Since attending Oakmead which has been for many years now my fears have been allayed.

This is my regular dental practice. This appointment was an extra following a broken tooth. The dentist managed to fill the tooth satisfactorily. I was pleased with the overall service despite having to wait for over two weeks for the appointment. As I was not in pain this was not a big problem.

Lovely staff

Just always feel comfortable there and I trust my dentist to do the right thing whereas in the past this has not always been the case

Nice and friendly

The dentist is very gentle and kind , and thoughtful in his answers.,

I have been a patient at Oakmead for a number of years, and I have found that the staff are always so friendly. When I first started at Oakmead, I was terrified of going to the dentist due to previous bad experiences but found that the dentist, hygienist and other staff have always been very reassuring and patient, and I have overcome my fears. I am very happy to come to appointments now, which I never expected to happen. I highly recommend Oakmead.

I travel 60 miles to keep appointments on a regular basis at this clinic. The staff are excellent and , in my opinion, the best dentist ever.

All staff are always friendly and approachable and put one at ease. The dentist always explains what he is doing and puts one at ease.

Dental staff were very caring & attentive at all times & receptionist was very helpful in changing over a few details & assisting with booking future appointments overall very happy with our treatment & care at Oakmead

Pleasant and highly skilled dentist

Great staff, with an appointment that ran like clockwork.

Total competence and confidence in Paul Cassidy

Both staff and treatment have been great very helpful to my needs, I didn't expect the care and kindness shown to me as I know my teeth are not that good

All the clinicians are understanding of patients' needs. i.e. anxieties , etc.

All the staff are very friendly and professional.Jenna - the hygienist was extremely helpful, caring and explained everything to me as I told her I was a very nervous patient. It was my first hygienist appointment and I was dreading it. With Jenna's patience and gentle approach -I actually found it a good experience. Thank you Jenna - now I can come back with confidence for my next appointment.

Very professional, friendly & relaxing treatment.

Efficiency..A feeling of confidence for me as my health issues are a complication for the surgery.

The practice provides a first class service.

Just the loveliest of staff who make what could be a very stressful experience a really positive one. Thank you!

Not far from where I live. Friendly staff. Easy to book an appointment. Easy to park. Reasonable prices. Range of treatments in offer. I have recommended this practice to my family and both my husband and eldest son now go there too.

It is a seamless operation with caring people. All of the team follow my lead, e.g. if I want to chat then that happens. If I’m struggling in a treatment e.g. difficult with instruments in mouth and gag then this is reacted to immediately, kindly and professionally. I’m treated as an individual and thrilled with the dental results.

I have been going to the Dentist for many years now and the care and professionalism is second to none. My next appoint ment already made for August 2024

I get very anxious when visiting the dentist. This was acknowledged and respected. Everything was explained clearly and I was consulted about my comfort at every stage of the procedure.

Have been a patient for more than 20years and will continue to attend Oakmead in the future

Really friendly staff and helpful dentist who made my young children feel at ease

Paul is a really nice guy. He takes time that explain the pros and cons of the treatment.

The staff went above and beyond to make sure I was seen and treated promptly for an emergency situation. They were kind and understanding of my worries and nervousness. I couldn’t fault them.

no problem, professional attitude

Convenient location, good system for emergency appointments and reception staff always helpful.And of course most importantly Andrew and dental assistants are friendly and reassuring, and obviously skilled.

So good

Professional surroundings and treatment

Ash always explains things last year I was impressed by the denture I had

Have been a patient at Oakmead for many years and have no wish to change

Excellent staff that as a nervous patient make me feel relaxed and comfortable. Thorough examinations and all treatment fully explained.Special thanks to Ash for making my treatment as easy as possible.

Friendly, helpful and professional.

Professional and friendly service. Local for me and easy to park

Always easy to get an appointment. Staff friendly and helpful. I feel valued and respected and made to feel at ease.

The team at Oakmead, East Grinstead, are just wonderful, from everyone at reception to the dental staff themselves. Everyone is kind, friendly, professional, caring, helpful, supportive and they really listen to what I'm saying. I feel very safe there. I had to go this week for a crown emergency and it was all dealt with very quickly and everything explained to me carefully. I've been going to Oakmead for about 25 years now and I would highly recommend them. Thank you everyone!

I have always been satisfied with my treatment and the friendliness of the staff over the last 5 years.

I am a long-term patient and have always been satisfied with treatments provided

Staff who are friendly and efficient

My dentist is very thorough and explains the treatment needed well. My dentist is very friendly and well mannered.

Kind Courteous Efficient Friendly But survey much too long will not complete next time

its always good

The service and care at Oakmead is consistently superb

As a very nervous patient they took time to reassure me.

Very friendly staff.

Debbie the hygienist is always friendly and takes a lot of care and time to do a really good clean of my teeth. She is always on time.

Professional

Happy and friendly staff.

I have complete trust in this practice.

Very friendly staff. Made me feel extremely at ease and were very mindful of my needs at all times. Full explanation of what they were doing

My daughter is autistic and dental appointments can be stressful, the was the first time she had had her teeth cleaned by the dentist and she was very upset after as her teeth did not feel the same. We called the surgery and the dentist was able to see her later that day and reassured her that everything was ok. This was very helpful and considerate of the dentist.

Such gentle dentistry and caring, welcoming team

I've been visiting Andy and his team since I was little. He really is the best dentist and is always so thorough and careful with my needs. He's quite honestly the absolute best and there's no way I'd even consider going elsewhere. I live in South London and even though the journey is far, I wouldn't have it any other way.Jenna the hygienist was also absolutely brilliant. I hadn't seen her before but will definitely be booking in to see her every 6 months! Oakmead really are the best.

My wife attends there and she recommended, the whole experience was very easy

Helps that I have been a patient for years but have always experienced staff kindness and consideration

Mr Hopkins is extremely calming, gentle and professional.

I felt very comfortable with the treatments I received in a very professional manner.

Being a very nervous patient it is important to feel at ease., The staff are all very professional and make each visit easier.

All the staff really helpful. Treatment is first class.Prepared to give the best advice possible. Able to see the same clinicians every time a big plus point.

First class service at very short notice, much appreciated.

I am made to feel relaxed, and I feel confident that my treatment is going well

My wife and I both got what we wanted.

I have never been unhappy with oakmead all the staff and dentists are great

the dentists are professional, the staff are friendly and i felt that my problems were suitably addressed and the further treatments recommended will be carried out in a professional and caring manor

Very welcoming and knowledgeable.Everything was great explained in detail which was informative and calming for any issues or worries I had.Very professional and feel they truly value their clients

Long time patient of this surgery

Fantastic service, empathy and dental work - well done

Surgery is Spotlessly clean. Staff are polite and friendly and most importantly of all, as a somewhat nervous patient I am always put at ease by the dentist and the dental nurse. Everything is explained to me each step of the procedure.

Friendly professional staff with care of patient at forefront of treatment.

Always make you feel welcome and at ease. Friendly smiling faces. Good procedural work while putting nervous patients at ease

could find no fault in my appointment etc

As always, I am well cared for by a dentist who understands the very particular issues I have with my mouth and teeth.

Attention to detail. Personal interest of staff.

I have a dreadful fear of dentists and teeth (I can’t even watch a toothpaste ad) I have had to be injected for all my hygiene appointments because I can’t cope with the little shocks of pain. I came to my first appointment with Gill suffering with anxiety. She gave me the confidence to tentatively explore how her treatment would feel. I had the dentist booked to inject my mouth and numb it. It wasn’t needed! Gill did everything and I did not feel a thing. She made me feel confident rather than stupid and she did it in such a kind professional manner. I will never fear my hygiene appointment again. I have cancelled my Dads dental appointments elsewhere and moved him here. All I can say is that if you have anxiety and dread your dental treatment this is the place to go.

Honestly the best dental practice I have ever been to. Worth every single penny paying privately at this clinic - I actually think it's exceptional value for money. Every single staff member is friendly, helpful, caring and polite. Dr Hopkins is a fantastic dentist, especially for someone who was previously anxious of the dentist and visited the dentist sporadically as a teenager and in my 20s. He doesn't keep you in the chair any longer than necessary, he is calm and friendly and really down to earth. And the rest of the team are caring and helpful too. Cannot fault the service at all. Glad to be a patient here.

Prompt and friendly

All the staff put you at ease and seem pleased to see you.

It is always friendly and professional service which always make you feel at ease.

Informative and clear communication was essential and the treatment carried out was excellent

Personal treatment by skilled clinicians

I have been a patient of Mr Hopkins for over 30 years and have always felt in very capable hands. He always explains what needs to be done and each process as he is doing it. He is very friendly and professional, listens to hear the problem and never rushes an appointment and is always happy to give advice.

Very good service.

Kind friendly and efficient always.It’s always a pleasure to be there for hygiene treatment or dentist appointments.Always happy to recommend the practice.

Very professional.

I was recommended to this clinic and specfically Andy as I am a very nervous dental patient (I know there are a few of us!). I don't know what I will do if Andy decides to retire....I don't like to think about it. I still get nervous about going but not to the extent I did. I can smile now when I arrive! and the whole team are great. Everyone is friendly and pleasant.

V pleasant hygienist. Efficient.

Ultimate professionalism

The friendly staff and the fact that Andy and Gill are so good and professional

The staff are always polite and willing to assist, plus our Dentist Andrew is really good.

Always feel totally comfortable at Oakmead.

Great service, high quality treatment, friendly staff, clean environment, not too expensive, a chance to visit East Grinstead.

The thoroughness, clear explanation of procedures efficient speedy check out and in. Comfortable waiting room and easy parking. Could not ask for more.

I am very anxious when visiting the dentist and once I'm there I feel understood and helped through the appointment. In the past I've been very reluctant to make appointments but am happier to do so now.

The speed at which my appointment was made available.

Jenna was incredibly helpful and explained the treatment necessary.

Everything. The staff, location and facility are all first class.Nothing else to add.

All of the Staff were efficient, friendly and reassuring. The treatment was very gentle, not rushed. I felt at ease.I have no negative comments regarding my experience. The only thing I find unusual about this surgery is that a rinsing sink is not available by the side of the treatment chair, therefore if a patient needs to rinse out at any time they have to get up and go to the sink. Providing this facilities would make this Practice A1.

The Receptionist was extremely helpful and took the trouble to ask the Clinician if I could be fitted in at short notice. Which he very kindly did. Both he and his Dental Nurse dealt with my problem with courtesy and efficiency.

I was given an appointment at very short notice with a dentist I had not met before. He and the nurse (also new to me) were extremely caring and friendly. Everything was explained about the treatment was explained to me and the actual procedure was relatively swift and painless. Advice for future care of the tooth given.

Friendly professional staff.A nice, clean, safe environment.

I have been a patient of Oakmead’s East Grinstead, as has my husband, for over 20 years, We have moved out of the area some years ago, but completely trust in the care and excellent service we receive by Dr Andrew Hopkins and team on each visit and gladly undertake the hour’s journey for regular appointments. They are simply the best …

Well cared for with good advice. Easy to book but limited availability as they are busy and popular. I’m looking forward to my treatment

Good service

I had a tooth break down I called the practice for an appointment which was arranged for a date within 2 weeks but was offered a place on the waiting list and a place became available which I took meaning my no emergency problem was fixed within a week.

The dentist and nurse were very friendly and answered all my questions

We’ve always had a great experience at Oakmead. Our dentist is incredibly kind, not at all patronising or rude if you’ve left it a while to come, and very considerate. My son felt very safe and even said that the appointment was enjoyable. As someone who has had many bad experiences with dentists in the past, I feel safe coming to Oakmead and I shall be booking my (slightly overdue) check up in the New Year. I do think though that dentistry work is something that should be affordable for everyone and this is just not the case anymore. Toothache is one of the worst pains imaginable and it is unfair that we generally have a system in this country where people who are better off only have access to this. This is not a reflection on Oakmead who are great but a general comment.

Jenna was absolutely brilliant with my son Henry and we really appreciate her kindness and the time she took. Thank you so much!

Great efficient professional service.Treated with respect, made to feel at ease. I like the team, I have confidence in them and trust.

Friendliness of staff and ease of speaking to them about my children’s treatment.

Just brilliant treatment.

Sensitive and professional care

Top quality in every aspect

Efficient ,friendly staff at all times. Any problems dealt with in a calm,professional manner. Dental care is of a very high standard. Thank you.

Ash is an amazing dentist, he listens and understands my fears. He explains everything and I trust him completely.

I had a complex case history, to which they listened carefully, offered sensible sollutions and carried them out brilliantly. As an extremely nervous patient I felt well cared for, and able to place my trust in them.

I saw my regular dentist, Paul Cassidy. He is an excellent dentist. He always explains the procedure clearly and also offers options if appropriate. I trust his advice and his skill as a dentist. The dental nurse is also excellent. They make a great team.

Jenna took the time to talk me through everything, and gave me great tips. I felt that she really took the time and provided me with lots of useful information to help me maintain my teeth hygiene. Thank you.

Staff are brilliant particularly Mr Hopkins

I have been a patient there for 30 years. I think that speaks for itself

Friendly helpful staff

Friendly and thorough

Engagement with patients. Keeping you feeling at ease.

Polite, professional and friendly

All staff extremely friendly and welcoming, helpful as I had a baby and toddler, and dentist was great with my little boy! He was totally relaxed and happy to sit in the chair.

Always good communication from all the staff, good service from the dentist and nurse and always efficient and friendly.

The Dental Team are all very friendly and welcoming and put you at ease for your appointment.

All the staff are very attentive and polite. The dentist Paul Cassidy is clearly highly skilled. He is the best dentist I have ever see

The staff are all highly trained and experienced. They all have excellent communication and people skills, are friendly and immediately put one at ease, during what can sometimes be an anxious experience. They are all exemplary and great ambassadors of good practice.

Been treated excellently there for many years.

Great team

Hygienist and dentist gave excellent treatment

Expert care and experience from a friendly team.

I’ve been going to oakmead for years and have always been happy with all the staff. Receptionists, nurses, Dentists & hygienist.

Nice people well presented practice, always informative and relaxed

Caring and helpful service from all staff on every visit that I’ve had in 20 years. Honestly cannot fault the service here

Professionalism, friendliness, made to feel valued

Feel fully confident and safe - I introduced my 97 year old mother to Oakmead and she feels far more relaxed than previously, Paul is brilliant!!

Professional friendly staff who make you feel comfortable. I felt in good hands, knowledge and patience.

Friendly competent professional. Comfortable waiting area

Efficiency, friendly & professional.

All staff were very friendly and professional. I felt listened too and the treatment was nice and quick

I have always received excellent treatment when required. I have been looked after during all my appointments including checkups. The reception staff are very efficient and friendly. It has always been a pleasure coming to visit when required. I never feel nervous as my Dental Surgeon Dr. Andrew Hopkins has over the years given me the confidence to get over my fears which I once had.

I feel confident about the care I receive

You were made to feel welcome as soon as you entered. Very courteous reception staff who took their time to explain all the appointments. All the costs were explained to you before hand so you could decide if you wanted to go ahead to the bookings. The dentist and his assistant were very friendly and explained everything that would happen during the procedure. Even though I was having an extraction I was in and out within 10 minutes including the injection and felt no pain at all. The aftercare was explained well as well. Can not fault this Practice at all.

Friendly and informative

Paul is a most courteous and informative professional with a great understanding of personal preferences ..

Made to feel at ease at all times

Such a kind and caring team that do their utmost to listen and help you to choose the right treatment option which is then very professionally delivered in a unhurried tranquil environment.

Courtesy and friendliness of clinicians. Asking relevant questions at the right level for children to understand.

Having previously hated going to the dentist, the team at Oakmead make it a much less daunting experience. The staff are friendly, the dentist listens and it feels like they do actually care and want to look after their patients.

Efficient and professional

Friendly, they know me and my family, good care.

my check up was very thorough and I had confidence in the dentist

I have always been satisfied with my dental appointments, they make you feel at ease, I had a terrible experience with my last dentist, I have been at oatmeal over 20 years all my family go there ,thankyou

Good relationship with dentist and convenient location. Team always pleasant and reassuring.

I’ve been a patient for years, I’ve received excellent treatment / good interaction with staff throughout. Years ago there was a slightly grumpy receptionist, but even she mellowed. Everyone is very polite and helpful - good recruitment and training

My dentist does a very thorough job in a way that minimise the damage to my teeth but nevertheless does what is needed

Very straightforward and stress free

Always receive expert treatment.

Friendly relaxed and efficient at every level

I lost a crown and was fitted in the next day. Sadly it will be an extraction as tooth too damaged but the advice given re timing and aftermath was v clear as well as the option to do nothing further to replace the tooth as time will heal and not affect The Bite

Kind, caring, non judgemental. I had a long-standing fear of dental treatment and all at Oakmead have built my confidence. I’m so grateful. I insisted my husband join. He did. He’s very pleased too!

The whole team are friendly, welcoming and helpful. Andrew Hopkins has been my dentist for several year and always makes you relaxed - before check ups or treatment.

i have been going for many years and have total trust in Mt Hopkins and his team

The care and attention given was great.

Just did as expected with no problems. Which is what you want.

Courteous very friendly staff & dentist. Excellent competent dentist. I have total confidence in everyone there, built up over many years.

My Dentist DR Andrew Hopkins

Very good dentist and hygienist.

Always friendly and professional. Everything explained well.

Gentle and reassuring as always from Mr Hopkin

Nice people, professional attitude, polite and efficient

I received the most caring dental treatment and everything was well explained.

Very glad I came after a long break. will continue to come after such a good experience. Thank you7

David Cassidy is very competent and makes you feel completely relaxed

Very satisfied with the quick treatment but found that the price had shot up.It was very expensive for a small filling. I guess the Xray is expensive but I wondered if it was necessary.Otherwise very pleased to be seen so quickly.

Straightforward, friendly and professional staff listen to issues and readily offer information.

A long-standing patient, always pleasant staff and good service

I've been here 4 times now, 3 times for hygienist visits and once for a check up and it always went very well. I was explained in details what was going to happen, answered all my questions and everything always goes smooth. Debbie is fantastic!

Customer service is excellent. All staff are friendly, courteous and always so helpful.

I've always been very nervous of Dental treatment and need a gentle Dentist. A few years after moving here I finally I found Oakmead and Andrew. I am a bit nervous at the moment as I will be having Root Canal Treatment in the next few weeks, but not overly so, as I have every faith in Andrew, who has always been very gentle and reassuring. I will not be going anywhere else i8n the future, I have found my forever Dentist. Thanks to you all at the Surgery.

The care and attention kindness excellent service

No hard sell, the dentists listened when I asked questions; hygienist was very attentive because I have a neck injury which was catered for. The dentist was very gentle which is good for people who are nervous or in pain.

Convenience. Nice surgery & pleasant staff.

Easy to book. Friendly staff. Able to park at the practice. Able to get a quick emergency appointment when filling fell out.

The dentist listened and answered my questions. Everyone treated me with respect and kindness.

Ashish Patel is the gentlest, kindest dentist, who makes me feel safe when having work done. He and the dental assistant respond to my needs when I am in the chair. I have total confidence in them. The reception staff are always polite and friendly and the whole practice has an air of calm and competence, which is very reassuring.

Professional and competent

Always a warm welcome from the whole team, very professional and calming approach.

The staff are all friendly and make you feel at ease

Efficient and have been treated well over a number of years

I found the whole experience clear and all the staff were really helpful.

just a great team

Good practioners

I have been a patient there for many years.

The care that is shown to patients and the standard of care is top rate. I used to have a fear of visiting the dentist but not since I became a patient at Oakmead I am perfectly at ease.

The professional attention. The care of attention the sympathetic attitude and care to prevent any pain. Overall very well looked aftet

Friendly staff who care about myself as the patient. Always aware of my needs and give good advice when I need it.

Very friendly staff and clinicians, well located and clean

Have always found all the staff very professional , polite and knowledgeable. Treatments always explained well and always made to feel at ease .

Very professional - kind and gentle - Very friendly staff - excellent care

I never experience any problems when I get there, always treated with great respect.

The care and patience from staff at Oakmead are extraordinary- just feels like a safe place to be treated

Staff all very kind and understanding. Everything clearly explained and at no stage did I feel rushed. Excellent treatment and I can honestly say I enjoy going to the dentist at Oakmead

Always recieved excellent treatment

very professional and excellent facitlity.

Friendly and trust them 100% I’m not keen on the dentist so trust is very important. Everyone is professional and clean and modern surroundings

Jenna was azing. She explained everything so well and make me fell more comfortable

I’ve always received incredible treatment from all members of staff at Oakmead Dental since attending the practice approx 6 years ago. I can’t fault anything. My family and I constantly feel in safe and professional hands.

Helpful and politeness of all the staff there. Very friendly and considerate. Clean and well presented throughout. Offered great help and advice for looking after my teeth.

They are always very efficient and friendly

Treatment is explained well. Consideration of comfort given when treatment being carried out.

Expertise of the hygienist who is always kind and considerate & all the other staff there are always friendly which really helps in that environment

Friendly, professional and highly competent dental and reception staff.

Dentist Andrew is calm gentle and always fixes my problem. His injection technique is wonderful, I never feel any pain.

Excellent all round

Person centred approach

Every member of staff is respectful, polite and diligent -and treats each and every patient with respect.The knowledge and advise given to the patient is very comprehensive, and the treatment undertaken is first class

Very kind listening dentist and nurse

Friendly receptionist, nurse and dentist.Dentist very knowledgeable and did a good job. Empathetic to my needs and gave me more local anaesthetic when I needed it.

I always feel at ease and totally trust my dentist

Pleasant staff,relaxed atmosphere.

always pleasant and efficient

Professional, confident friendly team. I always feel relaxed & know I’m in safehands

Great staff and clean environment.

Appointments are easy to get, are on time and the results have always been good

Everyone was so pleasant

I was seen by the Dentist, Paul Cassidy, a few minutes earlier than the agreed appointment time. Paul explained what the procedure would be and carried out the work without fuss and to my complete satisfaction.

Quick access. Highly professional staff. Lovely clinic

The Oakmead practice are always very helpful, polite and caring. The reception staff are welcoming and efficient and our dentist Ash and all the dental assistants are caring, professional and friendly.

I have been with this dental practise for many years, and would not be inclined to go elsewhere. They understand my needs and make me feel comfortable.

Gabriella, Kate and all the staff, so professional and friendly and great at their jobs

Fantastic service, treatments and staff - Thank you

The dentist is very professional. The reception area is comfortable and there is a relaxed atmosphere, enhanced by the friendliness of the staff.

AlwYs helpful

The ease of making appointments, the dentists there are lovely and very knowledgeable, they always tell you about the options, the receptionists are very friendly and polite and making sure everyone’s happy.

I was treated like an intelligent human being and with kindness and humour.

Calm, friendly, efficient

care taken by the clinician and gentle treatment without pain.

As I am extremely nervous, Paul and Kate were very patient and kind. They put me at ease and explained everything that was being done. Paul checked many times to see if I was okay for him to continue.

Very professional dentists and the practice is very organised and easy to deal with

Very personable reception staff. Excellent convivial dentist.

Very friendly very professional and puts you at ease

I feel valued and respected

People where good

Staff always kind and helpful. Dental work excellent.

The helpfulness and competence of all staff.

Very reliable and professional. The best dental practice I have ever experienced.

Everything runs smoothly, from booking an appointment to the treatment given. All staff and clinicians are helpful and efficient. Waiting times are generally excellent.

Always treated with consideration and competency.

Treatment is fantastic, can always make an urgent appointment if required. Friendly and welcoming staff

Good service, friendly reception and great dentists. The procedures I’ve done have been easy and have gone well.

Andrew is an excellent dentist, very professional

As soon as I walked in to the surgery , I was made very welcome and comfortable by every member of staff . So thank you

The entire experience was easy, calm and managed in a truly professional manner.

The staff are friendly and extremely knowledgeable.They make me feel relaxed and safe.The quality of work is outstanding

Everyone is so friendly, reception is welcoming. The dentist, Mr Hopkins, is first class.

Great teeth clean, it's always a pleasure.

Delivers what it says on the box.

The dentist is amazing, and the staff are super helpful.

The practice has always been working to a high standard.

we have been patients for 30 years and have always been happy with our treatment

I have been using Oakmead for over 20 years and every treatment or consultation I have had has been great. I am a nervous patient and in the years I have been coming here the nerves have been far less and I don't dread visiting the dentist anymore. The staff have always been friendly and helpful, especially when I have needed a damaged tooth repaired. I honestly believe the service here is a standard other practices should be working towards.

Thorough and knowledgeable dentist. Not sure I need to say any more! Had been recommended by a friend

Pleasant staff and environment Dentist appreciated my needs easy to talk iHygienist excellent

Goodness, the surgery is amazing. My son is psychotically very unwell and coming for an appointment is extremely triggering in many ways, e.g. physical contact, believing that any place he goes to will be dangerous to his life, etc. All members of staff at Oakmead are exceptionally great on every visit - so kind, so patient, so wonderful as making it a place where he can go when he barely leaves the house, can't work, can't function on a basic level. The fact he goes is testament to how brilliant Oakmead is. I can't thank the staff enough!

They are just excellent in every aspect

Staff take time to listen and endeavour to accommodate your requests . Staff are polite and friendly allowing patients to feel comfortable .

My dentist always takes the time to listen to my concerns and clearly explains everything he is doing during the appointment. He tried to make the experience as nice for my 1 year old as possible. The dental nurse was also very friendly. They went above and beyond.

Professional and polite and informative’

Explanation before and during treatment helped understand what was happening and keep me calm.

Awful previous experience leads me to value the trust I have in Ash

Efficient and friendly staff always.

I have been with this practice for years and have always been satisfied with the way they care for my teeth.

I feel comfortable being there ,the practice has been there a long time .

The dentist provided sensible and helpful advice and guidance to my teenage daughters, both were worried about largely cosmetic issues. The nurse is always friendly and puts anyone at ease. Thank you

All the staff were very nice and I felt relaxed and felt like my concerns I listed were fully listened to and were dealt with successfully.

Welcome polite feel safe in what they do

Listening to your needs makes a big difference.

i have found everyone at Oakmead to be very pleasant and helpful,

Everything explained, felt at ease although a difficult appointment I was made to feel very reassured.

I'm a nervous patient, but have felt less anxious since standing Oakmeed than ever before. I always feel that everything is clearly explained and the staff are sensitive and helpful

Friendly service and I have always experienced excellent treatment

It is always possible to speak to a helpful receptionist. On this occasion the receptionist was extremely helpful in getting an appointment for the broken tooth. Having discussed this with the dentist she phoned back to give me an early date.

The helpfulness of all members of staff. The professionalism of the service. Everyone is so very welcoming I wouldn’t go anywhere else.

I trust my dentist, Paul Cassidy. He carefully considers the questions I ask and gives me his honest opinion about possible treatment options. He is a very good dentist

The treatment was carried out by a very highly qualified, professional and caring lady, Gabrielle, who with her calm demeanour listened to my concerns and I immediately felt more relaxed. She, together with her assistant, took great care to make sure no pain was felt by me and checked periodically to make sure I was ok. Her work is of the highest standard and quality.

Paul is a very competent, fair and personable dentist.

I have a phobia of dentists: Paul has really helped in making me feel more at ease with his gentle, kind manor. To be truthful, the whole team at Oakmead are all wonderful…besides making one feel welcome, they also make you feel at ease.

Efficient process. Feel confident and safe with the dentist and staff.

Andy is always so friendly and makes me feel relaxed - he also always explains clearly what is happening and any options - if relevant .

Professional, Courteous and informative.

Excellent atmosphere, hygienic with smartly turned out polite and highly efficient staff from reception staff to clinician.

Confident in safe hands

Profession service, care of patients concern, friendly and asduring

Have been going 18years and have always been very happy with my treatment. Occasionally thought it a bit pricey

Both Paul Cassidy and his dental nurses are very considerate and caring. They always puts me at ease and takes the utmost care in ensuring my wellbeing.I followed Paul to this practice from another one because he is so good.

No fuss, just first class treatment from highly skilled dentist and dental nurse.

Friendly, kind staff

Very friendly and professional team .I am generally nervous but they know me well and provide an excellent service.

Very friendly staff who always welcome you with a smile. I have been treated by Andrew Hopkins for several years now and have always been extremely satisfied with the treatment given.

Andrew is an amazing dentist. I am a very nervous patient and he is very caring, kind and understanding of my needs, explains everything thoroughly. Excellent

Very friendly and helpful staff

Easy to schedule appointments; friendly staff; reasonable pricing; clear information; appointment reminders; no problems

Friendly and efficient

Got appointment very quickly after cancelling one. Receptionist very professional and friendly- premises very nice. Hygienist very nice and helpful.

Competent, friendly and efficient staff.

Friendly staff, clean surgery, parking on site,

I have ben a patient at Oakmead since the early 1990's. This very first appointment was an emergency and I was so impressed with the treatment I received that I decided to change my dentist (sensible as I had recently moved).Although I then moved to Burgess Hill I had no hesitation in deciding to stay as a patient with Oakmead.At one stage I was diagnosed with an infection that could not be dealt with at Oakmead and I was quickly and efficiently referred on for specialist treatment. I have no hesitation in referring friends and family to Oakmead.

Friendly, Profesional, Comfortable surroundings. All that I expected.

Excellent staff and dentist that puts you at ease

Great team. Everyone friendly & helpful. My dentist & hygenist are excellent. Dental nurses are always reassuring & put meat ease

As the survey shows, they alwaysmake the patient feel they are in the safe hands of experienced professionals at all levels.

Feeling looked after and receiving a personal service.

Very efficient and very good dentistry

Very friendly staff. Efficient and careful attitude Nearly always on time little waiting periodEasy to book follow up and 6 monthly appointments. Cleanliness

I have been a patient at the surgery for 19 years. This is enough proof of my satisfaction with the surgery, my clinician and the practice staff.

The hygienist Debbie is so professional and makes me feel at ease.

I have always found any member of staff that I meet to be pleasant, kind and extremely professional.They always take time to put you at ease before starting any treatment, which I feel is important as many people find visits to the dentist to be quite stressful

Andrew is a brilliant dentist. Professional, empathetic and very reassuring to a nervous patient, oakmead is just a brilliant practice, staff nurses and hygienist.

Friendly and professional made me feel at ease

Throughout the 30 plus years I've been a patient at Oakmead I have consistently had good, safe, competent & very friendly care

The dentist knows his patient Caring clinicInterested in patients’ wellbeingFriendly helpful reception

Efficient, courteous and friendly staff. Always feel well treated at Oakmead

Satisfied, does what it says on the box

Just the loveliest of staff. I experience dental anxiety but I feel really safe there and looked after

I can't say I enjoyed my appointment because at the end of the day, it is a dentist appointment, but I was impressed by the hygienist's professionalism. I had a similar appointment somewhere else last October and they didn't do half of the work I got done this time. Not only was she very sweet, knowledgeable and kind, but she gave me lots of advice on how to floss and clean my teeth better, how to use my electric/ultrasonic toothbrush better etc. All the advice was much appreciated and I went home and transfer the knowledge to my husband as well. I didn't feel terrorised either - which unfortunately some people in the field seem to do to either visit them more often or to just take care of your teeth. I just need good, realistic advice. Already booked my next appointment.

All staff are very professional and caring. I have full confidence in them.

Pleasant environment , professional and courteous staff

Appointments are on time, all the staff are friendly, professional and I have every confidence in any treatment if needed.

Quick, professional and efficient service

Customer service is great by the reception team, the clinicians too, Debbie and Dr Hopkins are just great, I'm a nervous patient and they both made me feel very comfortable.

the staff are friendly and helpful and the dentist was very good at her job

All very efficient and pleasant

I like the friendliness of the practice and feel the practioners know what they are doing - I’ve had bad experiences before in a different practice.

Very professional and experienced staff.

Professional dental team.Continuity of stafflatest treatments

I have been with this practice for many years and have always received excellent care

Overall they are very helpful and professional at all times I have dealt with them

Clear advice. Quick response to questions. appointment on time

Nice environment & staff

Excellent service and treatment. Everyone friendly and my dentist top notch

Dennis is very caring and understands I am nervous

Caring staff who understand my dental phobia

every aspect excellent

The waiting area is clean and smart, the dental equipment is up-to-date and the staff are friendly and extremely efficient.

The entire team are very professional, caring and friendly. The only downside was the car park which was full.

The reassurance that goes with so many years of treatment.

I love Oakmead. Dr Hopkins is excellent - I've never had such a good dentist and won't be going anywhere else! My only complaint is the length of time I had to wait to get to see him (3 months) but I understand that there is currently a backlog so hopefully this will gradually improve - I guess it just proves how popular Oakmead is!

Oakmead and its staff make dental health a pleasant experience. I feel confident in their expertise and the treatment they recommend.

Feel very professionally looked after

V pleasant hygienist who remembered my previous visit. V competent.

The care at Oakmead is always excellent and the people are friendly. Dr Patel is thorough and good with children. No further comments to make.

Great service and friendly people

An excellent dentist {Paul Cassidy} who treats you as an individual rather than 'another patient'. This is so important!

Friendly, caring team. Great dentist, I’ve been with him for years. I trust my dentist to do a good job. The dental nurse and receptionist are very polite and take the trouble to ask how I am.

I was recommended by my neighbour and I thoroughly agree Oakmead offer a professional caring and effective dental service and I am very happy to recommend them to anyone searching for a first class Dental practice.

Nice surroundings,very pleasant receptionists Mr Hopkins is very pleasant and extremely experienced dentist

All the staff are friendly and very accommodating .Paul Cassidy and Kate his dental Nurse are always chatty and very kind to me .Kate dropped off my dental plan because the line was down .Paul always gives me great advice and fantastic care. Thank you

The clinician and nurse were knowledgeable and helpful and spent time explaining proceeduresetc

Easy to get to. I like the dentist. Easy to make appointments. Nice place.

I have a fear of the dentist , Mr Hopkins always puts me at ease . I feel very comfortable with his approach

I get extremely anxious when visiting the dentist but felt that this was recognised in a non-judgemental way and the dentist’s calm manner showed that he was doing his best to help.

Everyone was efficient and friendly and the treatment was thoroughly explained and efficiently and Kindly carried out

Pleasant experience for a dental visit.

Good communication, helpful, thoughtful friendly and makes for a relaxing dental! appointment